Frequently asked questions
Our hourly onsite rate is £80 inc VAT per hour. This applies Monday to Friday 9.00 to 18.00.
We charge £1 per minute for remote support sessions. The minimum charge is £15 for the first 15 minutes then charged per minute from there.
Out of hours support is also available but is charged at £110.00 per hour inc VAT. Out of hours charges are applied before 9.00 and after 18.00 and at weekends.
Yes! Although we started out initially repairing just Macs, now with our highly skilled team we repair Mac’s, Windows PC’s, IOS and Android devices. All repaired using high quality parts, quick turnarounds and of course with our meticulous attention to all repairs.
No we don’t apply any callout fees. We just charge a minimum of one hour ( £85.00) and 15 minute increments thereafter.
Don’t panic….deep Breaths… Firstly, please do the following:
- Unplug the power adapter and any peripherals
- Keep the device off, don’t attempt to turn it back on to check if it works.
- Book an appointment with Mac to Life!
Using the latest tried and tested component level techniques, we aim to repair expensive internal parts rather than replacing them. This means a much more cost effective repair for our customers, all backed with our Mac to Life repair guarantee.
Your data privacy is very important to us and we give our word that we’ll do all we can to keep it safe. Our policy is to never look at any data in more detail than is necessary to recover or repair it. We are GDPR compliant.